Shipping & Returns

Cancelling the Contract and Returns

1) Order Cancellation

You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods. If you choose to cancel your order we will refund the full purchase price.

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. Spa Satori will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.

2) Damaged Or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
When returning damaged, faulty or incorrect orders we will refund:

a. Full Purchase Price

b. Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

3)How To Return Your Goods

You may return goods by contacting the Spa Satori by email, phone or post (details on Contact Page). Alternatively you may return your goods, accompanied by the delivery documentation Spa Satori directly

The following information will be required when returning your goods:

a. Confirmation Email containing your Transaction information.

b. List and description of goods to be returned

c. Reason given for returning goods

If you are returning the goods by post please note It may take up to 7 days for your parcel to reach us

a. Returned items will be processed within two (2) working days of receipt

b. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit

c. You are advised to use a carrier that offers both traceability and insurance